Our Solutions

Comprehensive managed services designed to secure, support, and scale your business.

Total Control

SaaS Management

Empower your business with comprehensive SaaS management. Our platform goes beyond basic security, offering a holistic approach to managing your software assets. Easily oversee license usage, manage existing SaaS applications, and handle hosting, domain, and DNS configurations. Detailed reporting ensures you always have visibility and control over your cloud environment.

Key Features

License Overview
Existing SaaS Management
Hosting, Domain & DNS Control
In-depth Reporting

"Gain peace of mind knowing every aspect of your SaaS ecosystem is managed efficiently, reducing risk and optimizing costs."

Core Defense

Security Protection

Protect your organization with robust, multi-layered security. Our solution covers identity management, multi-factor authentication (MFA), real-time threat detection, endpoint and managed detection & response (EDR/MDR), browser protection, and device monitoring.

Key Features

Identity Management & MFA
Real-Time Threat Detection
EDR/MDR
Browser Protection & Monitoring

"This is the core of your security posture, defending against evolving cyber threats and ensuring your data and users remain safe."

Data Resilience

Cloud Backups

Safeguard your critical business data with automated cloud backups. Our service supports Microsoft 365 and Google Workspace, ensuring your files, emails, and documents are protected against accidental loss, ransomware, or compliance breaches.

Key Features

Automated M365/Workspace Backups
Secure, Encrypted Storage
Easy Data Recovery

"Stay compliant and resilient. With reliable backups, you can quickly recover from data loss incidents and meet regulatory requirements."

Human Firewall

Security Awareness Training

Build your "human firewall" with engaging security awareness training. Our platform delivers phishing simulations and micro-learning modules to educate your team, reduce risk, and foster a culture of security.

Key Features

Phishing Simulations
Micro-Learning Modules
Progress Tracking

"Empower your staff to recognize and respond to threats, making them an active part of your defense strategy."

Actionable Insights

Reporting

Stay informed with concise weekly and monthly reports that summarize how your security stack is protecting the business. Our executive-level summaries highlight blocked threats, patch status, and support tickets resolved, giving you a clear view of your overall security posture.

Key Features

Executive-Level Summaries
Blocked Threats Overview
Patch Status Updates
Support Ticket Analytics

"Never be in the dark about your security. Our reports give you the visibility you need to make informed decisions and demonstrate compliance."

Real-Time Intelligence

24/7 Monitoring & Alerts

Our advanced monitoring platform watches over your infrastructure around the clock. We detect anomalies, predict failures, and respond to issues before they impact your business. AI-powered alerts catch problems early, while automated remediation handles common issues immediately.

Key Features

Proactive Monitoring
Instant Alerts
Automated Remediation
Performance Analytics

"Around-the-clock protection means you can sleep easy knowing your systems are being watched and issues are resolved before they impact your business."

Common Questions

Frequently Asked Questions

Everything you need to know about our managed services

SaaS Management provides comprehensive oversight of your entire software ecosystem. We help you track and manage license usage across your organization, ensuring you're not overpaying for unused licenses while maintaining compliance. Our platform handles hosting, domain, and DNS configurations, giving you a single point of control for all your cloud services. With detailed reporting, you'll always have full visibility into your SaaS spending and usage patterns, enabling data-driven decisions about your technology investments.

Our security protection is built on multiple defense layers. We implement robust identity management with Multi-Factor Authentication (MFA) to prevent unauthorized access. Real-time threat detection continuously monitors for suspicious activity, while our Endpoint Detection & Response (EDR) and Managed Detection & Response (MDR) solutions provide advanced protection against sophisticated attacks. Additionally, browser protection guards against web-based threats, and comprehensive device monitoring ensures every endpoint in your network is secured and compliant.

Our cloud backup service provides automated, encrypted protection for your critical business data. We support both Microsoft 365 and Google Workspace environments, ensuring your emails, documents, and files are continuously backed up to secure cloud storage. In the event of accidental deletion, ransomware attacks, or compliance requirements, you can quickly restore data with minimal downtime. Our solution meets regulatory requirements for data retention and gives you peace of mind knowing your business can recover from any data loss scenario.

Human error is the leading cause of security breaches, which is why building a "human firewall" is essential. Our security awareness training uses realistic phishing simulations to test and train your employees on recognizing threats. Engaging micro-learning modules deliver bite-sized security lessons that fit into busy schedules. With progress tracking, you can identify which team members need additional support and measure your organization's overall security awareness improvement over time. This proactive approach significantly reduces your risk of falling victim to social engineering attacks.

Our advanced monitoring platform watches over your infrastructure around the clock, even while you sleep. We use AI-powered alerts to detect anomalies and predict potential failures before they impact your business. When issues are detected, our automated remediation handles common problems immediately, minimizing downtime. Proactive monitoring means we often resolve issues before you even know they exist. Performance analytics give you insights into system health, capacity planning, and optimization opportunities, ensuring your technology always runs at peak efficiency.

We provide concise weekly and monthly executive-level reports that give you complete visibility into your security posture. Each report summarizes blocked threats showing how many attacks were prevented, patch status updates confirming your systems are up-to-date, and support ticket analytics demonstrating our responsiveness. These reports are designed for business leaders, not just IT specialists, making it easy to understand your security investment's value and demonstrate compliance to auditors or stakeholders. You'll never be in the dark about how well your business is protected.

Client Reviews

What Our Clients Say

Real reviews from businesses we've partnered with

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Stephen Naughtin

199 reviews - Naughtin Financial Service

I have been dealing with PC Madness for over 15 years who offer a Friendly honest genuine service with a can do attitude. PC Madness are more than just fixing computers. They are an addition to your business able to set up websites and keeping private information safe. Highly recommended John and his team in Midland.

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Saajan Joseph

1 review - Razorback Mining

John has provided great service and support to our business, consistently being there when required for all our IT needs.

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Rick Staltari

3 reviews - RCM Plumbing And Gas

We use PC Madness service for web design, hosting and general web needs. Professional and knowledgeable team, highly recommend.

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Chris Henwood

1 review - Facade Site Services

Was a pleasure moving all our emails and server with John. So easy and professional. Highly recommend anyone that is looking to use PC Madness. Thanks John

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Caversham House

6 reviews - Caversham House

PC Madness has been servicing our company for over 8 years. We have had nothing but the best service from day one. No job is too big or too small and any assistance needed is quickly attended to. Knowledgeable, professional and friendly makes us as a customer very happy :)

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Stephen Naughtin

Local Guide � 199 reviews

I have been dealing with PC Madness for over 15 years who offer a Friendly honest genuine service with a can do attitude. PC Madness are more than just fixing computers. They are an addition to your business able to set up websites and keeping private information safe. Highly recommended John and his team in Midland.