We're in touch within 24 hours of your request to arrange a 15-minute discovery call. How long the assessment and onboarding take depends on how many staff, devices and sites you have, so we agree the dates with you when we quote.
Our Process
Our Managed IT Process:
How We Secure Your Business, Step by Step
Here's exactly what happens after you get in touch, from the free security audit to onboarding, staff training and ongoing monitoring, and what we need from you at each step.
Six steps from first call to ongoing protection
Each step shows what we do, what we need from you, how long it takes and what you get at the end of it.
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Free audit request and discovery call - What we do
- You request a free IT security audit online or by phone, and we arrange a short discovery call to understand your business, your current setup and what worries you most.
- What we need from you
- Your business size, roughly how many computers and devices you have, and whether you already have an IT provider.
- How long it takes
- We're in touch within 24 hours of your request. The discovery call takes about 15 minutes.
- What you get
- An audit booked at a time that suits you. It's free and obligation-free.
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Security assessment - What we do
- We assess your current systems remotely or on-site to find security gaps, inefficiencies and cost-saving opportunities across your devices, email, accounts and backups.
- What we need from you
- Access to the systems we're assessing, and someone who knows how your team uses its IT day to day.
- How long it takes
- Scheduled with you. It depends on how many staff, devices and sites you have.
- What you get
- A clear picture of where your business is exposed, and what's working well.
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Report and quote - What we do
- We deliver a full report with our recommendations, and quote a flat monthly fee for the scope we agree on, with cybersecurity built in as standard.
- What we need from you
- Read the report and tell us what you want covered. There's no obligation to go ahead.
- How long it takes
- We walk you through the report and quote once the assessment is done.
- What you get
- A written scope and a flat monthly fee, with no hidden charges.
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Onboarding - What we do
- We install our monitoring and endpoint protection on each device, check your backups, review your firewall, set up email security for Microsoft 365 or Google Workspace, and record admin credentials securely in a password manager. Then we walk you through what was installed and why.
- What we need from you
- A main contact, admin access to your accounts and devices, and a time that suits for any on-site work.
- How long it takes
- Planned around your business. How long it takes depends on the number of devices and sites.
- What you get
- Every device monitored and protected, and you know exactly how to reach support.
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Staff training - What we do
- We enrol your team in security awareness training: phishing simulations and short micro-learning modules that teach them to spot and report threats.
- What we need from you
- The list of staff to enrol, and your support in asking them to complete it.
- How long it takes
- Ongoing. The modules are short, so staff complete them around their normal work.
- What you get
- A team that recognises phishing and reports it, rather than clicking.
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Ongoing monitoring and reporting - What we do
- We monitor your systems 24/7, patch operating systems and applications through our RMM tools, keep your backups running and handle your support requests.
- What we need from you
- Log support requests with us, and read the reports we send.
- How long it takes
- Every month you're with us, with weekly and monthly reports.
- What you get
- Executive-level reports on blocked threats, patch status and resolved support tickets.
What you have at the end
Once you're onboarded, this is what managed IT and security from PC Madness looks like day to day.
One flat monthly fee
Transparent scope and no hidden charges, with cybersecurity included as standard rather than sold as an add-on.
24/7 monitoring
Your devices and systems are watched around the clock, with EDR / MDR endpoint protection on Windows, macOS, Android and Linux.
Patching handled
Operating system and third-party application updates are automated through our RMM tools.
Protected email
Phishing, malware and ransomware filtering for Microsoft 365 or Google Workspace.
Reports you can read
Concise weekly and monthly executive summaries of blocked threats, patch status and support tickets.
A local team
Technicians based in Midland, with remote support and mobile support across the Perth metro area.
Before you book
Want to know how the monthly fee is worked out? Read how managed IT pricing works. To see what the ongoing reports cover, read about our security reports.
Want to see the process in practice? Read our case studies.
Not ready to talk yet? Work through our free small business cyber security checklist first. It covers the same ground as the audit, in plain English.
Common Questions
Questions about getting started
Yes. The IT security audit is free and obligation-free. You get our findings and recommendations, and a quote, and it's entirely up to you whether you go ahead.
No. You only decide after you've seen the report and the flat monthly quote for the scope we agree on.
Yes. Established businesses can choose co-managed IT, where we work alongside your in-house IT person and share the workload, or fully managed IT, where we look after everything.
Yes. Email security, cloud backup and security awareness training are available for both Microsoft 365 and Google Workspace.
Both. The assessment can be done remotely or on-site, our technicians are based in Midland with mobile support across the Perth metro area, and day-to-day support is often handled remotely.
Client Reviews
What Our Clients Say
Real reviews from businesses we've partnered with
Locally Owned & Operated
About PC Madness
Since 2005, PC Madness has been a leading Managed Service Provider (MSP) in Perth, delivering enterprise-grade IT solutions to small and medium-sized businesses. We exist to simplify technology, ensuring your systems are secure, efficient, and aligned with your business goals.
With a dedicated team of technicians based in Midland and mobile support across the Perth metropolitan area, we provide rapid response times and personalized service that big telcos can't match. Whether you need a full cybersecurity audit, Microsoft 365 migration, or reliable 24/7 monitoring, PC Madness is your local partner in technology.
Midland Store (HQ)
Service Areas:
Serving businesses in Perth CBD, Midland, Malaga, Wangara, Welshpool, Osborne Park, and surrounding suburbs. See all the areas we serve.
