EDR (endpoint detection and response) is the software on each device that detects suspicious behaviour and responds to it, for example by isolating the device. MDR (managed detection and response) is EDR plus a team that monitors the alerts and acts on them. With PC Madness you get both: the EDR technology on every endpoint, managed by our team.
Endpoint Security
EDR & MDR Security
for Perth Businesses
Endpoint detection and response (EDR) protects every laptop, desktop and phone in your business by watching for suspicious behaviour and responding automatically. PC Madness delivers EDR as a managed detection and response (MDR) service for Perth businesses, with real-time protection, automated isolation and ransomware rollback across Windows, macOS, Android and Linux.
Why antivirus alone is no longer enough
Traditional antivirus looks for files it already knows are malicious. Modern attacks don't always leave a known file behind. They use stolen logins, built-in system tools and brand-new zero-day exploits that a signature list has never seen.
Endpoint detection and response (EDR) watches how every device behaves, not just which files it holds. When something suspicious happens it can isolate the device and undo the damage automatically. Managed detection and response (MDR) adds the PC Madness team on top, so alerts are acted on instead of sitting in a console nobody reads.
Not sure which level your business needs? Read our plain-English comparison of antivirus vs EDR vs MDR, including when the antivirus you already have is enough.
If the worst happens, our ransomware first-hour checklist sets out what to do, step by step, while help is on the way.
"Continuous endpoint detection and response across your Windows, macOS, Android and Linux devices, giving real-time protection."
What our EDR / MDR service includes
Endpoint protection that is deployed, monitored and reported on for you by the PC Madness team.
Real-time malware and zero-day protection
Behaviour-based detection stops malware and zero-day exploits in real time, including threats that no signature list has seen before.
Automated isolation and remediation
A compromised device is automatically isolated from your network and remediated, so one infected laptop doesn't become a company-wide incident.
Ransomware rollback
Ransomware rollback capability restores files encrypted by an attack, alongside our cloud backups for Microsoft 365 and Google Workspace.
DNS filtering and application block
DNS filtering blocks connections to known malicious and unwanted sites, and application blocking stops unapproved software from running.
Every platform covered
One service protects your Windows, macOS, Android and Linux devices, with device compliance checks and patching of Windows and apps via RMM.
Monthly reporting
Monthly reports show what was detected, what was blocked and the health of every protected device, written for business leaders rather than IT specialists.
How EDR / MDR responds to a threat
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Detect. Every protected device is monitored continuously for suspicious behaviour, not just known malware files.
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Isolate. A device showing signs of compromise is automatically cut off from the network to stop the threat spreading.
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Remediate and roll back. The threat is removed and, if ransomware has encrypted files, they are rolled back to their pre-attack state.
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Review and report. The PC Madness team reviews what happened, and your monthly report records every detection and response.
Part of your layered managed security
EDR / MDR protects the device, and works best alongside the other layers. PC Madness combines it with identity management and multi-factor authentication, identity threat detection and response (ITDR) for hijacked accounts and sessions, Check Point Harmony email and collaboration security for Microsoft 365 and Google Workspace, browser protection, automated patch management, dark web monitoring, cloud backups and 24/7 monitoring. Whether you're a small business with 1-10 users or an established team of 25-50, we manage it all from our Midland HQ.
Explore our full managed IT services for Perth businesses, or add security awareness training so your staff can spot the phishing emails that start most attacks.
See EDR in a real small business setup in our Wandoo Creek case study.
Common Questions
EDR / MDR security FAQs
Traditional antivirus mainly blocks files it already recognises as malicious. EDR monitors how devices behave, so it can catch zero-day exploits and attacks that don't use a known malware file, then isolate the device and remediate the threat automatically.
Our EDR / MDR provides continuous endpoint detection and response across Windows, macOS, Android and Linux devices, so laptops, desktops, tablets and phones are covered by the same service.
The device is automatically isolated so the ransomware can't spread across your network, the threat is remediated, and the ransomware rollback capability restores the affected files. Our cloud backups for Microsoft 365, Google Workspace and endpoint devices add a further recovery layer.
Yes. You receive monthly reporting on detections, blocked threats and device health as part of the concise, executive-level reports we provide to our managed services clients.
Client Reviews
What Our Clients Say
Real reviews from businesses we've partnered with
Locally Owned & Operated
About PC Madness
Since 2005, PC Madness has been a leading Managed Service Provider (MSP) in Perth, delivering enterprise-grade IT solutions to small and medium-sized businesses. We exist to simplify technology, ensuring your systems are secure, efficient, and aligned with your business goals.
With a dedicated team of technicians based in Midland and mobile support across the Perth metropolitan area, we provide rapid response times and personalized service that big telcos can't match. Whether you need a full cybersecurity audit, Microsoft 365 migration, or reliable 24/7 monitoring, PC Madness is your local partner in technology.
Midland Store (HQ)
Service Areas:
Serving businesses in Perth CBD, Midland, Malaga, Wangara, Welshpool, Osborne Park, and surrounding suburbs. See all the areas we serve.
